Many people have been questioning the possibility of removing negative Google reviews from their business reviews. Of course, a single negative review can soil a thousand positive ones and end up affecting your customer base. Positive reviews build the reputation of a business, and hence negative reviews are not a preference. It costs a business time and resources to convince new ones to be loyal to your business. Whether you are starting a new business or have been in business for a long, it’s good to maintain an excellent reputation to achieve your business targets.
Can you remove Google reviews?
The answer to this question is “Yes.” But it’s a bit tricky because of Google’s terms and conditions of service. Being the business owner, you can choose to remove negative Google reviews from your business listing. However, some business owners take advantage of the negative reviews to make improvements to the business. Some take much time to respond to those reviews and rectify the mess until the customer is contented.
On the other hand, someone who doesn’t want to convince the customer may opt to remove the review. However, Google may not drop reviews from verified users unless you provide evidence of malice.
Why Delete a Google Review?
Business owners will delete Google reviews for varying reasons. However, people will mainly remove reviews that drive potential customers away and negatively impact a business’ reputation.
Considering traffic, Google is the most popular site globally and the best online review website. According to a reviews research:
- Over 60% of consumers check on Google reviews before making a purchase decision.
- Google is the top site for online reviews, with Facebook taking the second position.
- More than 20% of the respondents agree that Google reviews are vital in searching for a local business. These reviews are influential than price estimates.
Removing Inappropriate Google Reviews.
Google reviews are published on your business listing without Google’s verification. This allows some malicious reviewers to destroy your business reputation. Anyone with a verified Gmail account can review your business, and some malicious competitors can take advantage of this weakness.
If you suspect such a case, you should flag that review because it’s against Google’s review policy.
Four Ways to Remove Google Reviews?
Though you don’t delete the review at times, you will get a chance to clean your business reputation. Below are the ways of removing negative Google reviews:
- Flagging the reviews that you consider inflammatory, inappropriate, or malicious.
- Contact the specific customer and try to resolve their issue. When fully satisfied, ask them to edit or delete the negative review on your business listing.
- If the first two options don’t work for you, try to tweet @GoogleSmallBiz explaining to them about the inappropriate review.
- For illegal content, you can submit a legal for Google to drop the bad review.
How to turn off Google reviews?
Someone shouldn’t assume that turning off Google reviews is a simple task. It’s impossible. Google created the reviewing platform for various customers to express their satisfaction or dissatisfaction with your business products or services.
Read More HOW TO WRITE REVIEWS ON GOOGLE
The only way to save your business is to deal with negative reviews appropriately. Ensure to collect more positive Google reviews to outdo the negative ones. Don’t forget to respond to the negative reviews professionally!
How to Remove Google Reviews in 2021
Whenever you receive a negative review, you should accept the mistake if you consider the review genuine. Promise the customer to resolve the issue and, if possible, respond to the issues publically. This will convince the readers that you corrected the issue. Don’t sit to see your business losing more customers due to negative reviews. Act immediately or contact web helps team